返金ポリシー
Return and Refund Policy
At LHYY, we supply both ready-to-ship products and made-to-order or customized B2B products. Return, cancellation and refund eligibility depends on the type of order.
1. Ready-to-Ship Products
For standard ready-to-ship products that have not been customized, customers may request a return within 14 days after delivery.
To be eligible for a return, the item must be unused, unassembled where applicable, in its original condition, and returned with the original packaging and accessories.
Please contact us at service@lhyy.net.cn before returning any item. Returns sent without prior confirmation may not be accepted.
2. Customized and Made-to-Order Products
Customized, branded, made-to-order and customer-specific products are generally not eligible for return or refund after the design, sample, production details or production order have been approved.
This includes products made with customer logos, brand colors, custom packaging, customized product structures, printed materials or other customer-specific requirements.
If a customized product is defective, damaged, materially different from the approved specification, or produced incorrectly due to an LHYY error, please contact us so that we can review the issue and provide an appropriate solution.
3. Damaged, Defective or Incorrect Items
Please inspect your shipment after delivery. If your order arrives damaged, defective or incorrect, contact us within 7 days of delivery and provide your order information together with clear photographs or videos showing the issue.
After review, LHYY may offer a replacement, partial refund, repair solution or other appropriate remedy depending on the circumstances.
4. Order Cancellations
Ready-to-ship orders may be cancelled before shipment if the order has not yet been dispatched.
For customized or made-to-order projects, cancellation eligibility depends on the production stage. Once design approval, sample approval, material preparation, printing, packaging production or mass production has started, some or all payments may become non-refundable.
5. Return Shipping
For approved returns that are not caused by an LHYY error, the customer is responsible for return shipping costs and any related customs, duties or import charges.
If the return is caused by an incorrect, defective or damaged product supplied by LHYY, return or replacement arrangements will be reviewed with the customer on a case-by-case basis.
6. Refunds
Approved refunds will be processed after the returned goods or supporting evidence have been reviewed.
Refunds are normally issued to the original payment method. Processing time may vary depending on the payment provider, bank or card issuer.
Original shipping charges, customs duties, import taxes and other third-party charges are generally non-refundable unless the issue was caused by an LHYY error or otherwise required by applicable law.
7. International Orders
Customers are responsible for providing accurate delivery, customs and contact information. Import duties, taxes and customs charges may apply depending on the destination and delivery terms.
Returns involving international shipments must be approved by LHYY before goods are sent back.
8. Contact Us
For return, refund or cancellation requests, please contact:
LHYY / Beijing Lanhaiyuyan Trade Co., Ltd.
Email: service@lhyy.net.cn
Website: www.lhyyglobal.com
This policy does not limit any mandatory consumer rights that may apply under applicable local laws.