FAQ

LHYY FAQ

Frequently Asked Questions

Find answers about custom scientific building block models, corporate gifts, branding, minimum order quantities, production, packaging, payment and international delivery.

Getting Started

Starting a Custom Project

Information that helps LHYY evaluate feasibility, pricing and delivery requirements.

Can LHYY create a building block model of our own scientific instrument?

Yes. LHYY develops custom scientific building block models based on laboratory instruments, analytical equipment, life science systems and other branded technical products.

Clear photographs, videos, product dimensions and reference materials help our team evaluate the shape, recognizable features and practical building block structure.

Learn more about our custom scientific building block model service.

What information should we provide to start a custom project?

Useful project information includes:

  • Product or instrument name
  • Reference photographs, drawings or product links
  • Estimated order quantity
  • Logo and branding requirements
  • Packaging expectations
  • Delivery country or destination(s)
  • Target delivery date, if applicable

Technical drawings or CAD files are helpful when available but are not required for every project.

What design files should we provide?

Vector logo files such as AI, EPS, PDF or SVG are preferred for printing and production artwork. High-resolution PNG or JPG files may also be useful for reference.

For additional preparation guidance, visit our Design File Preparation Guide.

Customization & MOQ

Branding, Packaging & Minimum Quantities

Can we customize colors, logos and packaging?

Yes. Depending on the product, options may include logo printing, brand-matched colors, custom artwork, instruction materials, presentation boxes, retail-style packaging and other branded presentation elements.

Available methods depend on the product, material, quantity and approved design.

What is the minimum order quantity?

MOQ varies by product and manufacturing process.

For fully customized scientific building block models, the standard production MOQ is typically 1,000 sets per design. Other merchandise categories may have lower or higher MOQs depending on materials, branding and packaging requirements.

Please check the individual product page or request a quote for the applicable MOQ.

Why do different products have different MOQs?

Different products use different molds, printing processes, materials, packaging methods and production lines. MOQ therefore depends on the most practical manufacturing quantity for the specific product and customization method.

Can LHYY create custom packaging?

Yes. Custom packaging can be coordinated for approved projects, including printed boxes, sleeves, inserts, instruction materials and multi-product gift sets.

Production & Quality

Samples, Lead Times & Inspection

How long does a custom scientific building block project take?

Standard building block production is generally around 40–45 days after final design and production details are approved. During peak production periods, lead times may extend to approximately 55 days.

Custom packaging, special components and project complexity may affect the final schedule.

Does LHYY provide prototypes or pre-production samples?

Depending on the project, LHYY can provide visual design concepts, production artwork, prototypes or pre-production samples for review before mass production.

How does LHYY handle quality control?

Quality checks may include artwork confirmation, component and printing inspection, assembly review, packaging checks, order quantity verification and final shipment preparation.

See our Quality Control page for more information.

Are LHYY scientific building block models 3D printed?

No. LHYY scientific building block models use molded ABS building-block components. They are not 3D-printed models.

Shipping & Fulfillment

International Delivery & Multi-Destination Programs

Can LHYY ship internationally?

Yes. LHYY supports international courier, air freight, sea freight and other project-specific shipping methods depending on shipment size, destination and required schedule.

Do you offer DDP, DAP and EXW shipping?

Yes, depending on the destination and project. LHYY commonly works with DDP, DAP and EXW terms. Availability, duties, taxes, customs requirements and final freight costs are confirmed according to the shipment and destination.

Can one order be shipped to multiple countries or addresses?

Yes. For approved corporate programs, orders can be divided and shipped to multiple offices, distributors, warehouses, conference locations or international destinations.

Please provide the destination list and quantity allocation early so we can plan packing and logistics correctly.

Does LHYY provide warehousing?

Yes. Warehousing and scheduled inventory release may be available for approved long-term corporate programs.

See Warehousing & Global Delivery.

Payment & Ordering

Quotations, Deposits & Project Confirmation

What are the usual payment terms for custom projects?

For many custom production projects, the standard arrangement is 50% deposit to begin production, with the remaining balance and applicable shipping charges paid before shipment.

Full prepayment may also be arranged. Final payment terms are stated on the quotation or invoice for each project.

Can we pay by credit card?

Credit card payment may be arranged through a PayPal invoice for applicable orders. Bank transfer and other approved payment methods may also be available depending on the project.

When is production scheduled?

Production is scheduled after the required commercial terms, artwork, specifications and applicable deposit have been confirmed. Project-specific requirements will be stated in the quotation.

Product Availability

Ready to Ship, Made to Order & Request a Quote

What does “Ready to Ship” mean?

Ready to Ship means the product currently has available inventory and can usually be dispatched without a new production run, subject to stock confirmation and shipping arrangements.

Browse our Ready to Ship products.

What does “Made to Order” mean?

Made to Order means production is arranged after project details, quantity, customization and commercial terms are confirmed. These products are generally not held as ready inventory.

What does “Request a Quote” mean?

Request a Quote means final pricing depends on factors such as quantity, customization, packaging and delivery requirements. Submit your project information so LHYY can prepare an appropriate quotation.

Are LHYY building block models LEGO products?

No. Where the term “LEGO-compatible” is used, it refers to dimensional compatibility with standard building-block systems. LHYY products are independently designed and manufactured and are not affiliated with, sponsored by or endorsed by the LEGO Group.

Can LHYY reproduce our company logo or product design?

LHYY can manufacture customer-authorized branded products and project merchandise. Customers should ensure they have the necessary rights or authorization to reproduce submitted trademarks, logos, product designs and other protected materials.

Have a Project-Specific Question?

Product feasibility, MOQ, pricing, production timing and international delivery can vary by project. Share your product reference and estimated quantity for a more accurate recommendation.

Start a Custom Project

Tell Us What You’d Like to Create

Send your reference images, estimated quantity, branding, packaging and delivery requirements. LHYY will review the project and recommend the next practical steps.

Request a Quote