Shipping policy

Shipping Policy

LHYY ships ready-to-ship products and customized B2B orders to customers worldwide. Shipping methods, costs and delivery times depend on the product, quantity, destination, packaging and required delivery schedule.

1. Ready-to-Ship Orders

Products marked as “Ready to Ship” are available from current inventory while stocks last.

After payment and order information have been confirmed, LHYY will prepare the shipment and arrange delivery using the available shipping method for the destination.

Actual dispatch timing may vary according to order quantity, destination, packaging requirements and carrier availability.

2. Made-to-Order and Customized Projects

Customized and made-to-order products require production before shipment. Production schedules vary depending on product type, quantity, customization, packaging and approval requirements.

The estimated production and delivery schedule will be confirmed in the applicable quotation, invoice or order confirmation.

For custom scientific building block projects, typical production may require approximately 40–45 days after final approval and required payment, with longer production times possible during peak periods.

3. Available Shipping Methods

Depending on the destination, shipment size and project requirements, LHYY may arrange:

  • International courier services such as UPS or FedEx
  • Air freight
  • Sea freight
  • Rail freight for applicable destinations
  • Truck delivery for applicable regional routes
  • Other door-to-door or freight solutions when available

4. Estimated Transit Times

Typical international transit times after dispatch may be approximately:

  • International courier / air freight: approximately 10–15 days
  • Sea freight: approximately 25–30 days
  • Rail freight: approximately 40 days
  • Truck delivery: approximately 30 days

These are general estimates only and are not guaranteed delivery times. Actual transit may vary due to destination, carrier schedules, customs clearance, weather, peak-season congestion or other circumstances outside LHYY's reasonable control.

5. Shipping Costs

Shipping costs depend on the destination, shipment weight, carton dimensions, quantity and selected delivery method.

For website orders, applicable shipping charges may be shown at checkout or confirmed separately where required.

For B2B quotations and customized projects, freight charges are normally calculated after the product quantity, packaging information and delivery destination have been confirmed.

6. International Delivery Terms

Depending on the destination and project, LHYY may offer delivery terms including DDP, DAP or EXW.

Available delivery terms will be confirmed in the quotation, invoice or order confirmation.

DDP service is available only for selected destinations and shipments.

7. Customs Duties, Taxes and Import Charges

International shipments may be subject to customs duties, VAT, import taxes, brokerage fees or other destination charges.

When an order is shipped under DDP terms, applicable import duties and taxes included in the agreed service are handled according to the quotation or order confirmation.

For DAP, DDU or similar non-duty-paid shipments, the recipient is generally responsible for customs clearance, import duties, taxes and other destination charges.

Customers are responsible for providing any tax number, importer information, identification documents or other information required by local customs authorities.

8. Multi-Address and Multi-Country Fulfillment

For approved corporate projects, LHYY can divide an order for delivery to multiple offices, distributors, event locations or countries.

Please provide the required quantity for each destination together with the complete recipient name, address, postal code, telephone number and required delivery date.

Separate shipping charges may apply to each destination.

9. Tracking Information

Tracking information will be provided when available after shipment.

For courier shipments, customers will normally receive a carrier tracking number. For freight shipments, shipment documents and tracking information will be provided according to the applicable transport method.

10. Delivery Address Changes

Please review the delivery address carefully before shipment.

If an address change is requested after the shipment has been dispatched, additional carrier charges, customs requirements or delivery delays may apply. Some address changes may not be possible after dispatch.

11. Delayed, Lost or Damaged Shipments

If a shipment appears significantly delayed, lost or damaged during transportation, please contact LHYY with the order number and available tracking information.

For damaged shipments, please retain the original packaging and provide clear photographs or videos of the outer carton, shipping label, internal packaging and affected products so that LHYY can review the issue with the carrier.

12. Contact Us

For shipping quotations, delivery questions or international logistics support, please contact:

LHYY / Beijing Lanhaiyuyan Trade Co., Ltd.
Email: service@lhyy.net.cn
WhatsApp: +86 139 1018 6626
Website: www.lhyyglobal.com